Drivers Questions & Troubleshooting

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This page deals with additional questions you may have regarding the installation of the drivers. Also you can do some troubleshooting throught this page.

Questions and answers from the official Terratec FAQ (dated 981228) have been implemented if applicable. These topics are preceeded by a small Terratec logo.

arredshade.gif (1166 bytes) Is it still necessary to switch off the 'PnP-OS' option in the BIOS?
arredshade.gif (1166 bytes) Do I need special drivers for Windows 98?
arredshade.gif (1166 bytes) What is 'firmware'?
arredshade.gif (1166 bytes) Are there any drivers for Linux or Windows NT?
arredshade.gif (1166 bytes) What is the difference between VXD and DRV?
TT-FAQ After changing the settings in the Synthesizer driver there is an exclamation mark beside the DigitalControl driver.
TT-FAQ After installing the drivers there is an exclamation mark beside the DigitalControl driver.
TT-FAQ I have upgraded to a newer driver version but the firmware is still the old one.
TT-FAQ Error message 'Windows General Protection Fault when initializing the IOS device'.
TT-FAQ When upgrading to the latest driver version I am asked for files that are not in the CD's driver directory or When starting any EWS applications after updating to the latest driver version I receive a message reporting that driver version 2.0 is not installed.
TT-FAQ Modifying EWS64 resources via Device Manager is not permitted.
arredshade.gif (1166 bytes) Related Topics

arrblshade.gif (1167 bytes) Is it still necessary to switch off the 'PnP-OS' option in the BIOS?

Contribution by Christoph Wilms (Terratec)

If you only work under WIN95/98, it is not necessary to switch off the PnP-OS. Only under DOS you need it, because else you get an errormessage from the EWSINIT (this do you need for the DOS-Initialization).

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arrblshade.gif (1167 bytes) Do I need special drivers for Windows 98?

No, you don't need special drivers.

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arrblshade.gif (1167 bytes) What is 'firmware'?

Please read the article in the Master Class section about this.

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arrblshade.gif (1167 bytes) Are there any drivers for Linux or Windows NT?

Please read the information on our Foreign Languages page.

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arrblshade.gif (1167 bytes) What is the difference between VXD and DRV?

Contribution by Christoph Wilms (Terratec)

In short: the VXD contains all the functions of the EWS synthesizer and the DRV is the interface between the VXD, the operating system and the hardware.

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TT-FAQ After changing the settings in the Synthesizer driver there is an exclamation mark beside the DigitalControl driver.

Shutdown Windows, switch off the computer and wait for approx. one minute. After the next reboot, the
exclamation mark should have disappeared.
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TT-FAQ After installing the drivers there is an exclamation mark beside the DigitalControl driver.

If you are using a motherboard with the BX chipset you cannot use IRQ 9 for ISA cards and thus the EWS64. Assign a different available IRQ to the synthesizer.

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TT-FAQ

I have upgraded to a newer driver version but the firmware is still the old one.

The EWSINIT initialization program is loading an old firmware version from the EWS64 directory under DOS. To update this file simply copy the EWS64_OS.BIN file from your Windows directory to your EWS64
directory.

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TT-FAQ Error message 'Windows General Protection Fault when initializing the IOS device'.

You can solve this problem by renaming the RMM.PDR file in the \Windows\System\IOSUBSYS subdirectory to RMM.BAK. You can use Windows Explorer to do this. The Windows Protection Fault will generally no longer occur.

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TT-FAQ When upgrading to the latest driver version I am asked for files that are not in the CD's driver directory or When starting any EWS applications after updating to the latest driver version I receive a message reporting that driver version 2.0 is not installed.

It is possible that REMOVE64.EXE did not completely delete all entries, meaning that there were errors
during the installation.


The best thing to do now is the following:

  • In the AUTOEXEC.BAT file delete the line containing EWSINIT.EXE.
  • Delete the entire EWS64S directory. (Remember to back-up your personal mixer settings first)
  • Now open Windows Explorer. There is an option called 'View' on the menu. Click this option and
    select 'Options'.
  • Enable the 'Show all files' option if it was disabled. Press OK to confirm.
  • Now double-click your Windows directory. You will see all the subdirectories, one of which is called INF.
  • If there is a subdirectory called 'Other' in the INF directory, skip step a)

    a) In the INF directory there are files that begin with OEM (oem0..., oem1..., oem2..., etc.). Delete these files.
    b) In the OTHER directory you will find a file called TerraTecEWS64.INF. Delete this file.
  • Now start the REMOVE64.EXE program (in the Driver\Remove directory) from your 2.x driver CD.
  • When you reboot Windows 95/98, a new installation of the drivers will be offered to you because the
    system does not recognize the sound card anymore. Follow the instructions which will then be displayed.
  • Then start the Setup program in your APPLICATIONS directory.
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TT-FAQ Modifying EWS64 resources via Device Manager is not permitted.

The EWS64 resources may not be modified in the Device Manager. The resources can be modified using the EWSMIXER.EXE program under DOS (not a DOS window). This program can also be started directly from the EWS64 ControlPanel. Just select the 'SETUP' button.
Take note of free and reserved resources (IRQs, DMA channels and I/O ports) before making any changes.

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Related Topics Related Topics: [Drivers Installation Guide] [The Midi Port] [The Cool CuCake Forge] [Faulty or My Fault?]
[Software Problems] [Master Class]

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© 1998-1999, Computer ConText, Amsterdam, The Netherlands, except for contributions made by others.

Latest update on page: 18-04-99

contributions made by others.

Latest update on page: 18-04-99